Board Certified in Internal Medicine
Average time patients spend waiting
Patient satisfaction dropped significantly with each 5 minutes of waiting time. Even the term “waiting room” has a bad connotation. Many offices prefer “reception area” instead.
“I live my life in seven-minute intervals,” says Laurie Green, a obstetrician-gynecologist in San Francisco who delivers 400 to 500 babies a year and says she needs to bring in $70 every 15 minutes just to meet her office overhead.
Measures the health-care industry is trying to minimize waiting time include:
– “Open-access” scheduling
– Minimize office visits
– Advance preparation
– Huddling up: “Mr. Jones is in a 15-minute slot, but we know he’s a 45-minute guy”
– Cutting “cycle time”
– Keep patients informed
– Survey patients
References:The Doctor Will See You Eventually. WSJ..