Zulfiqar Rana, MD, MPH

The Wall Street Journal has a good summary of the situation in Don’t Come Back, Hospitals Say. Among the programs featured:

• An animated “virtual discharge advocate” named Louise who helps explain home care to departing patients
• Transition coaches who call patients 2 or 3 days after discharge
• Project RED (for Re-Engineered Discharge), which provides individualized instruction starting well before the patient leaves the hospital

Early results suggest these approaches can reduce readmissions by 20 to 30 percent, which is a shockingly high figure considering how basic such steps are…

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